Privacy Policy

Update Date: [12 May, 2025]

Effective Date: [12 May, 2025]

AmeWise LLC (“AmeWise,” “we,” “us,” and “our”) has developed this statement (the “Privacy Policy”) to explain how we may collect, retain, process, share and transfer your personal information when you use our following services as a registered user (each a “User” and referred to together in this Privacy Policy as, the “Users”, “you” or “your”). The SolarOS Mobile Application and Web Application (collectively, the “SolarOS Services”) are provided by AmeWise, a company incorporated in the state of Texas in the United States. AmeWise acts as the “Data Controller” or equivalent entity responsible for your personal information under applicable privacy laws, including the General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”), and other relevant regulations.

Please note that this Privacy Policy does not apply to information collected through third-party websites or services that you may access through SolarOS Services.

1. Information We Collect

We collect, process and use personal information about you, including when you create an account and interact with us to use our services.

We collect the following essential information from Users:

1.1 Information you provide to us

To use SolarOS Services and products, you need to have an account, and to create an account, you need to provide us with the necessary information.

• Personal Account Information. If you create an account, you should provide us with the necessary information so that we can provide the services to you. This includes your username, your email address or your mobile phone number, your password, your display language, and third-party single sign-in information (if you choose this sign-in method). If you do not provide the necessary account information to us, you will not be able to use our SolarOS Services. In addition to the necessary account information, you can also provide the avatar and nickname associated with your account, which is optional and can be customized based on your preferences and needs

• Photovoltaic Plant (“PV Plant”) Information. In order to use the PV Plant management and monitoring service provided by SolarOS Services, you will need to provide us the PV Plant name, region, address, PV Plant GPS coordinates, serial number of data logger devices, and serial number of sub-devices including inverters and meters.

• Customer Service Information. In order to inquire about our services or file a complaint, you will need to provide your contact information, including email address or mobile phone number, and detailed information regarding your inquiry or complaint. If you do not provide the necessary contact information, we may not respond and provide you with appropriate feedback.

1.2 Information we collect when you use SolarOS Services

When you use our services, we collect information related to how you use our services and data generated by the PV Plant:

• Device Information. We collect information about and from the devices you use to access SolarOS Services, which includes: (1) information about your devices, such as device model, operating system, browser information, unique device identifier (a string that the manufacturer assigns to your device to uniquely identify the device), and other information about your device; (2) information about your connection to SolarOS Services, such as your IP address, network connection status and type, network condition, and related information.
• PV Plant Data. We collect PV Plant Data in order to allow you to manage and monitor the PV Plant. The PV Plant Data includes serial number of data logger devices and sub-devices (such as inverters, meters, and other similar devices), and their continuous device data flow. We may use the PV Plant Data to analyze and diagnose the PV Plant situation in order to help you maintain and improve the plant.
• Log Information. When you use SolarOS Services, we collect (1) the operation logs, service logs, service failure information, and other activity logs, even if you have not created an account or are signed out, which includes IP address and related information, device IDs and operating system information, browser information, pages visited, and identifiers associated with cookies, (2) the SolarOS Services performance data, crash data, and the source of SolarOS Mobile Application and Web Application in order to ensure information security and improve the system performance.
• Cookies and similar technologies. We use cookies and similar technology to operate our services, discover how users use our services and improve service performance. Cookies and similar technology could help you stay logged into SolarOS Services and protect your account security and help us to improve and understand how users use our services in order to improve the user experience. You can manage or delete the cookies according to your preferences by browser settings or mobile phone system settings. You can find additional information in our Cookies Policy.
• Interactions with third parties. When you authorize the maintenance service provider to access, manage and monitor your PV Plant, we collect the interaction information in order to provide maintenance service provider with the necessary data to fulfill their obligations.

1.3 Information we receive from third parties

We may receive information about you from third parties who are authorized by you to provide your PV Plant information to us on behalf of you. These third parties include your maintenance service provider, plant system integrator, equipment dealer and other agents you designate.

2. How We Use Information

2.1 Operate and improve our services

We use your information to provide SolarOS Services. In order to use our SolarOS Services, you should create an account and provide the Personal Account Information. In order to use the PV Plant management and monitoring services of SolarOS Services, you should create a PV Plant instance and provide the necessary PV Plant information. We use your device information and cookies information to provide you with better user experience when you use mobile or web application to access our SolarOS Services.

2.2 Ensure security

We use your information to ensure the security of our services, which includes verifying your identity, ensuring secure login, preventing unauthorized use, and detecting illegal activities. In case of a security incident, we may utilize your information to assess the situation and conduct thorough investigations.

2.3 Analyze and improve inverters and other devices

We use your information to measure and analyze data generated by inverters and other devices to diagnose the related device situation. We will alert you when there are unusual or error device situations, so that you can assess and investigate your PV Plant.

We also use PV Plant Data we collect to help us and our partners to improve the design and implementation of devices. When we conduct research and development to improve inverters and other devices, we use anonymized plant and device data.

2.4 Communicate with you

We use your information to send updates about our services, including terms, privacy policy updates, and service improvements. We may also send marketing messages with updates and promotions. [You may opt out of such communications at any time by unsubscribing our SolarOS Services. You may also opt out of such communications by following the directions provided in the relevant marketing communication.]

2.5 Research

We use the information you provide to us including survey, service testing and troubleshooting information that could help us to improve SolarOS Services.

2.6 Other purposes

We may use your information for additional purposes that are clearly disclosed to you at the time of collection or as permitted by applicable law. We will obtain your consent when required by law for these purposes.

3. Purpose and Legal Basis

The purposes and legal basis upon which we process your personal information include:

We may process your personal information based on our legitimate interests, but we will always carefully consider your rights and interests. We will not proceed with such processing if we believe that your interests or fundamental rights and freedoms related to your personal information would be prejudiced.

You have the right to object to the processing of your personal information when it is carried out for our legitimate interests. If you object, we will assess the situation and cease processing your personal information unless there are compelling legitimate grounds that override your rights.

4. How We Share Information

4.1 Share upon your decision

You can share your Personal Account Information, PV Plant Information, and PV Plant Data with your designated maintenance service provider, in order to authorize the maintenance service provider to help you manage and monitor your PV Plant.

4.2 Share with third parties

We may share your information with our service providers that perform functions and provide services on our behalf, including Amazon Web Services who provide the infrastructure cloud service to us. Before engaging third parties to assist us in performing functions and providing services, we have established pre-assessment procedures to verify the quality and suitability of these third parties. We carefully evaluate their data protection practices and compliance with applicable privacy laws.

4.3 Third-Party Integration

We integrate third-party Software Development Kit (SDK) in SolarOS Mobile Application to enhance the functionality, provide better experiences and collect analytics data. These third-party SDK service providers act as the data controller or data processor in the respective scenarios:

4.4 When required by law

We may preserve, use, disclose, or share your information if we believe it is reasonably necessary to: comply with applicable law, protect the safety and integrity of our services, and protect your and our rights or property.

4.5 With our Affiliates

We may share information among our affiliates to provide our services.

4.6 Other Parties and Purposes

We may disclose your personal information to any other party or for any other purpose you were made aware of at the time of collection or with your consent.

5. How and How Long We Store Information

For users in North and South America, your personal information is stored on our servers in the United States. For those in the European Economic Area (EEA) and other regions outside of China, your personal information is stored on our servers within EEA. When we share data with our affiliates and our service providers, we implement appropriate security measures, including EU-Commission approved standard contractual clauses (SCCs) and other relevant agreements to ensure the protection of your personal information.

We will only retain your personal information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements.

• We retain your account information and other information for the duration of your account until you choose to deregister or until your account is terminated for any other reasons.
• We may retain certain information for longer periods than stated in our policies to comply with legal requirements and ensure safety and security.
• Once the specified retention periods expire, we will delete or anonymize your personal information, unless otherwise mandated by laws and regulations.

6. Security Measures and Device Permissions

We recognize the importance of protecting and managing your personal information and take all necessary steps to safeguard your personal information. We use a variety of security, organizational, and technical measures designed to help protect your personal information from unauthorized access, use, disclosure, alteration or destruction consistent with applicable data protection and privacy laws and regulations.

However, you are also responsible for maintaining the security of your account for the SolarOS Services in your possession or control. We recommend that you do not divulge your password to anyone. Our staff will never ask you for your password in an unsolicited phone call or in an unsolicited email. If you share a computer with others, you should not choose to save your account information on that shared computer.

When you use SolarOS Mobile Application, we may need to activate some device permissions, including Storage/Photo, Camera, Location, Bluetooth and WIFI.

You have the option to disable these permissions within SolarOS Mobile Application’s System Settings or the device’s Settings, thereby preventing us from collecting the corresponding personal information. Please note that the process for displaying and disabling permissions may vary depending on your specific device. We recommend referring to your device’s system description or instructions for guidance on managing permissions.

7. Your Rights and Options

7.1 General Rights

You have the following data subject rights and options regarding your personal data:

• Right to Access: You have the right to request a copy of your personal information. We will need to verify your identity before taking any action.
• Right to Rectification: If the personal information we hold is incorrect, you have the right to request its amendment.
• Right to Erasure: You have the right to request the deletion of your personal information that we hold. However, there may be legal and regulatory reasons that prevent us from deleting your data.
• Right to Withdraw Consent: You can withdraw your consent to the processing of your personal information at any time (if we process your personal information based on your consent). Please note that withdrawing consent may impact our ability to provide certain services to you, but it does not affect the lawfulness of our processing prior to the withdrawal.
• Right to Data Portability: You have the right to receive certain personal information you have provided to us in a machine-readable format, or to have it transmitted to a third party with your explicit authorization.
• Right to Restrict Processing: Under certain conditions listed in our policies, you can restrict the processing of your personal information.
• Right to Object: You have the right to object, on grounds relating to your particular situation, at any time to processing personal data concerning you which is based on a task carried out in the public interest or on a legitimate interest.
• Right to Lodge a Complaint: If your privacy rights are violated or you have suffered as a result of unlawful processing of your personal information, you have the right to lodge a complaint with the relevant supervisory authority.
  To exercise your rights, we may need to request specific information to confirm your identity and ensure your right to access your personal information or exercise any other rights. This is a security measure to protect your information. We may also contact you for further details related to your request. To exercise your rights, please contact us using the details provided in the Section 10 Contact Us. Please note that we may need to verify your identity before proceeding with your request. We aim to respond to your request within 30 days, and if more time is required, we will inform you and keep you updated.
  7.2 Notice to California residents
  The notice below provides information for certain California residents, as currently required under California privacy laws, including the CCPA. California privacy laws require that we provide California residents with information about how we use their personal information, whether collected online or offline. This section is intended to satisfy that requirement.
  The following table summarizes the collection, use, and disclosure of personal information by us or our service providers within the past 12 months. For detailed information about the data included in each category, please refer to Section 1: Information We Collect, Section 2: How We Use Information, and Section 4: How We Share Information.

  Category	Do We Collect?	Do We Disclose for Business Purposes?	Do We Sell?
  Identifiers: Names, Addresses, Unique Identifiers, and Official IDs.	Yes	Yes	No
  California Customer Records Containing Personal Information.	Yes	Yes	No
  Protected Classifications: Race, Religion, Gender, and Similar Characteristics.	N/A	N/A	N/A
  Commercial Information: Purchasing Habits and Property Records.	N/A	N/A	N/A
  Biometric Information: Fingerprints, Faceprints, and Health Data.	N/A	N/A	N/A
  Internet/Network Activity: Online Browsing and Interactions.	Yes	Yes	No
  Geolocation Data: Geographic Location Information.	Yes	Yes	No
  Audio/Visual Information: Audio, Visual, and Similar Personal Information.	N/A	N/A	N/A
  Professional Information: Employment History and Related Data.	N/A	N/A	N/A
  Educational Information: Non-Public Educational Records.	N/A	N/A	N/A
  Inferences: Profiles From Personal Information.	N/A	N/A	N/A

  If you are a California resident, you have certain rights related to your California Personal Information. You may exercise the following rights, subject to certain exceptions and limitations:
• Right to Know: California residents can request, up to twice a year, information about how we’ve handled their personal information in the past 12 months, including the categories of data collected, sources, purposes, third parties, and any sales or sharing of their information.
• Right to Delete: California residents can request deletion of their personal information, except when we need to keep it for transactions, security, legal obligations, or internal purposes.
• Right to Correct Inaccurate Personal Information: California residents can request corrections to inaccurate personal information and appeal decisions on such requests.
• Request for a Copy: California residents can request a copy of their personal information collected in the past 12 months, up to twice a year, either by mail or electronically in a portable format.
• Right to Opt-Out of Sale or Sharing: California residents have the right to know about the sale of their personal information and the right to opt out of the sale of their personal information. Under the CCPA, we do not “sell” personal information for monetary consideration. However, some of our targeted advertising activities may involve the “sharing” of your personal information for cross-context behavioral advertising, as detailed in Section 1: Personal Information We Collect. We do not knowingly “sell” or “share” personal information of individuals under 16 years of age.
• Right to Non-Discrimination: We will not discriminate against California residents for exercising any of these rights.

If you wish to make a CCPA request through an authorized representative, please contact us in advance so we can provide information on how to designate such a person. To exercise the above rights, please contact us via the methods in Section 10 Contact Us. To comply with your request, we may need to verify your identity. Any personal information collected for this purpose will be used solely for verification or as required by law.

8. Children Policy

Our SolarOS Services are not directed towards children under 18 years old. AmeWise does not knowingly collect personal information from children under 18. If you are under 18, please do not use our SolarOS Services, or submit any personal information to us.

9. Policy Updates

We reserve the right to change, amend, or revise this Privacy Policy periodically. We will make efforts to notify you of any significant or material changes. You can access the latest version of this Privacy Policy on our website and Mobile Application at any time. We encourage you to regularly review the Privacy Policy to stay informed about any updates before using the services mentioned in this Privacy Policy.

If you do not agree with any of the changes and no longer wish to use our services, you have the option to close your account. By continuing to use our services after receiving notice of changes or when changes are published in our services, you indicate your acceptance of the changes and consent to the modified version of this Privacy Policy.

10. Contact Us

If you have questions or requests about the privacy issues relating to the processing of your personal information, please contact us at：

AmeWise LLC.

Attn: Data Protection Officer (DPO)

Email: info@amewise.com

Address: 805 Central Expwy S Allen, TX 75013, USA